How long does shipping take?
Orders are processed within 1–3 business days. Delivery generally takes between 5 and 12 business days depending on your location.
Will I receive tracking information?
Yes. As soon as your order is shipped, you will receive an email containing your tracking number and shipping updates.
Can I cancel or modify my order?
If your order has not yet entered processing, we will do our best to accommodate your request. Please contact us immediately after placing your order.
Which payment methods do you accept?
We accept major credit and debit cards along with the secure payment methods available during checkout.
What should I do if my package arrives damaged?
Please contact us within 7 days of delivery and include your order number along with photos of the damaged item. Our support team will quickly review your case and provide a suitable solution.
Do you ship internationally?
Yes. We proudly ship to many countries worldwide. Available destinations are displayed during checkout.
How can I contact customer support?
You can contact us anytime by emailing tetradream@outlook.com.
We aim to reply within one business day.
Are my payments secure?
Absolutely. All payments are processed through encrypted and secure payment gateways to ensure your personal information remains protected.
What happens if my order is delayed?
Occasionally, shipping may take slightly longer due to customs inspections, weather conditions, or carrier delays. If you have any concerns, our support team will be happy to assist you.